frequently asked questions by nonprofits

what is donut?

donut is the first social network connecting donors and volunteers with nonprofits to enable solving problems they’re passionate about.

donut makes it easy to inspire friends and connections to join you in supporting the cause in one tap. 

donut breaks the barriers to complex international giving and makes donations simple and social both in the U.S. and internationally. donut app will be available on both iOS App Store and Google Play late September.

what are the benefits of using donut for a nonprofit organization?

donut is great for organizations of any size. Your organization will be part of a meaningful community of donors and volunteers who are actively engaged with  a diverse range of causes – and many more who are just diving in, learning from their friends on donut about where they give and why. Is your nonprofit well-established? donut’s modern social platform can help you engage better with Millennial and Gen Z audiences. Just getting off the ground? donut can help there too. It's a great way to gain visibility with a motivated group of donors.

how can donors discover my organization on the platform?

donut is designed to help donors discover nonprofits in multiple ways! Tell your story and how you're solving the problem at hand, share stories of those you're helping so donut community can discover and get to know the organization: 
🍩 Via their friends and users they follow on the platform in the For You tab
🍩 Via the Discovery tab with new organization spotlight, custom recommendations and a touch of spontaneity if they feel like it 🔮
🍩 In the Community tab 
🍩 Through content and posts shared by organizations
🍩 Via search by location or name

how does a nonprofit sign up for donut?

First, your team member(s) must sign up for donut in order to manage your organization's business profile as admins. This allows them to post on its behalf and engage with your audience, much like other social media platforms.

Then, fill out this form and our team will get in touch with you. Please allow 24-72 hours for us to review and respond.

is it free to sing up for donut?

Yes, signing up for donut and creating a profile is free for all nonprofit organizations and donors. Additionally, we offer a suite of free tools designed to help you understand, engage and grow your audience.

what are the requirements to join donut?

Nonprofits based in the U.S. must hold a current 501(c)3 status with the IRS. The nonprofit evaluation process includes legal, financial, and background checks prior to onboarding nonprofits on the platform. Foreign nonprofits are required to pass additional checks as required by the law.

how does a nonprofit sign up for donut?

First, your team member(s) must sign up for donut in order to manage your organization's business profile as admins. This allows them to post on its behalf and engage with your audience, much like other social media platforms.

Then, fill out this form and our team will get in touch with you. Please allow 24-72 hours for us to review and respond.

what are the requirements to join donut?

Nonprofits based in the U.S. must hold a current 501(c)3 status with the IRS. The nonprofit evaluation process includes legal, financial, and background checks prior to onboarding nonprofits on the platform. Foreign nonprofits are required to pass additional checks as required by the law.

I represent an organization outside the U.S. can it join donut?

Our goal is to eventually become available worldwide, and we are gradually moving towards it. To stay updated on our global rollout, please follow donut.community and sign up for our newsletter.

how long does the due diligence process take for international organizations and how often will the charity need to undergo it?

The review process usually takes up to 3 weeks after the submission of the application by a nonprofit organization. After successfully navigating the due diligence procedure, the organization remains qualified for grants for a period of 1-3 years. Vetting process includes a comprehensive reputation and documentation review, followed by the signing of a Fiscal Sponsorship Agreement.

I noticed my organization is on donut, but I haven’t registered it

The donut team proactively spotlights nonprofits in the US that have a significant impact through their mission and work. This allows the donut community to support them even if they haven't formally joined the platform. When donations designated for such organizations accumulate to $500 or more, both donut and Donut Charitable Fund teams initiate contact with the organization to ensure the funds are directed appropriately.

I'm an employee of the organization that hasn't joined yet, can I claim my organization’s profile?

Absolutely! We would be thrilled for you to officially come onboard and share how you’re solving important problems with the donut community. To claim your organization's profile, simply email us at help@donutsocial.com.

I’m an employee of the organization that didn’t join officially, how can I remove my organization from donut?

We're very sad to see you go and not enjoy the benefits of being part of the community of problem-solvers! To remove your organization from donut, please email us at help@donutsocial.com and we'll ensure your organization is removed promptly.

how can donors discover my organization on the platform?

donut is designed to help donors discover nonprofits in multiple ways! Tell your story and how you're solving the problem at hand, share stories of those you're helping so donut community can discover and get to know the organization: 
🍩 Via their friends and users they follow on the platform in the For You tab
🍩 Via the Discovery tab with new organization spotlight, custom recommendations and a touch of spontaneity if they feel like it 🔮
🍩 In the Community tab 
🍩 Through content and posts shared by organizations
🍩 Via search by location or name

how can I manage my organization's profile?

You need to be registered on donut as a regular user first to manage your organization. Your personal account  will be assigned as an admin of your organization’s profile. You can add other team members as admins, too.

my questions are not answered in the FAQs. How do I get help?

please email us at help@donutsocial.com and our team will be happy to assist. For any suggestions, feel free send us a DM on Instagram @donut.community or tweet at us @joindonut.

does donut charge a fee?

Starting, posting and or managing nonprofit page on donut is free. However, when you collect funds via donut, a payment processing fee applies. For non-AmEx transactions, Stripe deducts a fee of 2.2% + 30¢, and for AmEx transactions, the fee is 3.5%. Additionally, a platform fee of 4% is automatically taken from each donation to cover donut’s operational expenses.

how does the payout process work?

The payout refers to the transfer of accumulated donations for your charity from our nonprofit partner, the Donut Charitable Fund. Charities can receive these funds through our payment partner, Stripe, or via bank wire transfer if Stripe isn't accessible in your country. We recommend organizations to register with Stripe, as it streamlines the transaction and ensures quicker access to your donations.

how long does it take to receive our payout?

To streamline the donation process and minimize administrative tasks, the Donut Charitable Fund consolidates donations for your nonprofit before processing payouts. Here's how it works:

For nonprofits with Stripe accounts: Donations will be transferred automatically upon donation.
For nonprofits without a Stripe account: Donations accumulated within a calendar month will be transferred by the 15th business day of the subsequent month, with two exceptions:
- If the total amount accumulated for the charity is below $500, the payout will be deferred to the following calendar month, or until the accumulated amount hits the $500 threshold.
- On extremely rare occasions, payouts may take as long as 180 days.

For disaster relief initiatives, DCF is committed to expediting the process, aiming to transfer funds in 3 to 7 business days.

is there a limit to how much money donors can donate?

While we place no limits on the generosity of donors, there is a per-transaction l of $999,999. If your donors are interested in contributing an amount exceeding this limit, they are encouraged to email us at donate@donutsocial.com.

are donations tax deductible?

Absolutely! If you're a U.S. donor, any contribution you make through donut, regardless of whether it's directed towards a domestic or international nonprofit, is fully tax deductible. However, it's essential for donors to discuss with their individual tax advisors to understand how this applies to their unique tax circumstances. Donations are initially received by the Donut Charitable Fund, a U.S. Section 501(c)(3) charitable organization, which subsequently disburses the recommended grants to the designated charitable organizations. It's important to note that donations from donors outside the U.S. are typically not tax-deductible.

do I need to provide receipts to my donors?

No, the responsibility of issuing receipts falls on the Donut Charitable Fund, as it's the primary recipient of the donations. Every receipt is auto-generated and stored in the donor's user profile, making it easily accessible whenever required.

can I change my recipient bank account on donut?

Yes, you can update your bank account information, but ensure you do so at least two weeks before the scheduled payout date. To make changes to your bank details, please reach out to us at fin-ops@donutsocial.com.

what should I do if my payout wasn't processed?

Bank transfers usually take a minimum of 3 business days within the US and can extend up to 7 business days for international transactions. If you haven't received the payment after these durations, please reach out to us immediately at fin-ops@donutsocial.com.

where can I find the history of donations to my organization?

you can find transaction history in the profile of your organization in the donuts tab.

do you allow corporate donations?

donut is available for individual donations only, but we are always working on expanding ways to donate.

focus on solutions

donut is the meeting spot for those who seek solutions to problems that they care about or see around them, and we see nonprofits as those who provide those solutions. Speaking to the solutions your team is working on is a great way to engage the donut community and make them invested in seeing them through. 

don’t forget the team

a huge part of your story is the problem-solvers on your team. The donut community loves putting faces to organizations’ names – don’t forget your team’s story, too.

it’s OK to be brief-ish

sometimes a shorter line is more effective than a few paragraphs - make sure that your readers can understand quickly what the gist of the particular post is. Try to mix longer-form stories with quick, snappier updates.

be kind & civil

we believe there’s always a kinder way of saying everything. Sometimes we have to bring up tough questions and tell hard stories here, but let’s try to do it in a way that focuses on getting the story across in the kindest way possible.

what steps does donut take to protect the privacy of my organization’s data?

The confidentiality and security of your organization's data are paramount. For a comprehensive overview of how we manage and protect your information, please review donut’s Privacy Policy.

what is fiscal sponsorship and how does it work?

Fiscal Sponsorship is a set of grantmaking and monitoring procedures designed to ensure that grant funds are used for charitable purposes. It refers to an arrangement where an established nonprofit organization provides financial support to a project allowing them to pursue charitable activities without obtaining their own tax-exempt status in the U.S. A donor’s donation via the donut app will go directly to Donut Charitable Fund, a Section 501(c)(3) tax-exempt organization that will impose Fiscal Sponsorship as it makes grants to the recipient charitable organization. 

is the fiscal sponsorship process necessary for registered 501(c)(3) nonprofit organizations?

No, if you're a U.S.-registered charity with a Section 501(c)(3) tax-exempt public charity status recognized by the IRS, you don't need to undergo the Fiscal Sponsorship process. It's also important to ensure that your charity remains in good standing in the state(s) where you operate.