frequently asked questions by users

what is donut?

donut is the first social network connecting donors and volunteers with nonprofits to enable solving problems they’re passionate about.

donut makes it easy to inspire friends and connections to join you in supporting the cause in one tap. 

donut breaks the barriers to complex international giving and makes donations simple and social both in the U.S. and internationally. 

donut app will be available on both iOS App Store and Google Play late September.

what are the benefits of using donut?

Community & Social Experience: Easily inspire friends and connections to join you in donating in one tap and snowball your collective impact together. 

Curation & Trusted Discovery: See where your friends are donating and turn even small donations into bigger ones through our unique Snowball feature. 

Tackle local to global problems: Discover new nonprofits near you, in the country and internationally. Make safe tax-deductible donations to vetted nonprofits worldwide. 

Convenience: No more scouring for tax-deductible receipts when tax season comes around. Access all your donation receipts conveniently from your profile.

Stay updated on progress: Follow nonprofits and users to see the impact their work and your donations are making. Receive updates and reports from the nonprofits you donated to or you're passionate about one feed.

what is a “snowball”?

On donut, snowball refers to the chain reaction that is started by sharing your donation with your networks. 

When one user donates to a nonprofit, this action becomes visible to other users. Donation of any amount can be inspiring and other users can choose to contribute to the same cause in one tap on the donut button. As more people join in, the donation accumulates, much like how a snowball grows larger as it rolls. Users can see both the originator of the donation and all those who subsequently joined in, creating a sense of transparency, community and collective impact.

is my donation tax deductible?

Absolutely! If you're a U.S. donor, any contribution you make through donut, regardless of whether it's directed towards a domestic or international nonprofit, is fully tax deductible. However, it's essential for donors to discuss with their individual tax advisors to understand how this applies to their unique tax circumstances. It's worth noting that if you're donating from outside the U.S., you typically won't receive a tax deduction for your contributions.

I’m not seeing the organization I usually donate to or volunteer with on donut. What should I do?

Please DM us on Instagram at @donut.community, tweet us at @joindonut or email us at customer-support@donutsocial.com and we’ll be happy to consider adding that nonprofit or volunteering organization to our platform.

how does donut curate charities?

We consider multiple factors and prioritize charities that provide solutions to the most pressing problems in each region. The nonprofit evaluation process includes legal, financial, and background checks prior to onboarding nonprofits on the platform. Foreign nonprofits are required to pass additional checks as required by the law. 

my questions are not answered in the FAQs. How do I get help?

If you need additional assistance, please email us at customer-support@donutsocial.com and our team will help you resolve any unanswered questions.

is my donation tax deductible?

Absolutely! If you're a U.S. donor, any contribution you make through donut, regardless of whether it's directed towards a domestic or international nonprofit, is fully tax deductible. However, it's essential for donors to discuss with their individual tax advisors to understand how this applies to their unique tax circumstances. It's worth noting that if you're donating from outside the U.S., you typically won't receive a tax deduction for your contributions.

can I send anonymous donations?

At donut, we promote openness and encourage our community to share their donations with their networks to inspire them to join. Research shows that sharing your donations has huge benefits for the cause you’re supporting. We firmly believe that even a $1 contribution when donated openly can spark significant change.If this is a feature that you feel strongly about, please email us at customer-support@donutsocial.com or DM us on Instagram @donut.community.

I changed my mind. Can my donation be refunded?

Every donation is final and not refundable. Once the payment is processed, we cannot return the funds to the donor according to the policy of Donut Charitable Fund.

is there a limit to how much money I can donate?

While there's no limit to your generosity on donut, there is a technical limit per transaction. Currently, users can donate a maximum of $999,999 per single transaction. If you'd like to contribute more than this amount, please email us at donate@donutsocial.com, and we'll assist you in completing your generous donation. 

where can I find my donation history and donation receipts?

For your convenience, we gathered your transaction history and associated donation receipts within the settings of your profile. Use these receipts to prepare your tax return - no more sifting through emails, multiple accounts and folders - you have everything available in one place. 

can I change the payment method? 

You can change the payment method before confirming your donation. Just click on the bank or card icon displayed at the bottom of the payment page to select a different method.

why do I see a duplicate charge on my bank account or card statement?

if you’re concerned about a billing error related to activity on donut, please email us at customer-support@donutsocial.com and our team will assist you as soon as possible.

how long does it take for my donation to reach the organization?

each charity receives accumulated donations on a biweekly basis.

how can I reset or recover my password?

You don’t need a password for the donut app. Just enter your phone number and the app will send you a one-time login code to access your account. You will remain logged in unless you manually log out and have to request the login code again. 

The issue I’m experiencing isn’t described. How can I get help? 

Please reach out to us at customer-support@donutsocial.com and our team will help you fix the problem in no time.

what steps does donut take to protect my privacy?

Privacy of our users is paramount for donut. Our Privacy Policy outlines the way we handle users' personal information and the choices available to them regarding the utilization of their data.

are payments via donut secure?

For all payment transactions, we collaborate with  Stripe, the leading and trusted payment processor in the U.S. and globally. donut does not retain or access any of your payment card details. Your payment security is our top priority.